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Zoliswa N
1 reviews | Active since Aug 2014
02 Jun 2020, 16:06
Order Ref Number: 6P***8 - Unhappy with the service
I placed an order on the 2 May 2020, I'm a new member and this is my 1st order. I have not received till today, whenever I call *** I was advised that the order has been shipped. I understand that there's a delay because of the lock down,however I have made other online purchases which were delivered within 7 - 14 days for delivery. I cannot cancel and request for a refund, please advise what other options do I have because I'm tired of waiting. :(
Helpful (0)
Replies (3)0
Replies (3)
Herbalife South Africa's replyOfficial
02 Jun 2020, 16:51Good day Zoliswa,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply02 Jun 2020, 16:51
Official
Good day Zoliswa,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
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Zoliswa N's updateReviewer Update
04 Jun 2020, 09:18Good day,
I missed a call from Herbal JHB, my apologies I'm not able to take calls during work time. Please contact me at 12: 45 to 13:15. I have not received my order till to date, the delivery company called to confirm my address said they will bring on the 3/06/2020 no one came :(
I missed a call from Herbal JHB, my apologies I'm not able to take calls during work time. Please contact me at 12: 45 to 13:15. I have not received my order till to date, the delivery company called to confirm my address said they will bring on the 3/06/2020 no one came :(
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Zoliswa N's update04 Jun 2020, 09:18
Reviewer Update
Good day,
I missed a call from Herbal JHB, my apologies I'm not able to take calls during work time. Please contact me at 12: 45 to 13:15. I have not received my order till to date, the delivery company called to confirm my address said they will bring on the 3/06/2020 no one came :(
I missed a call from Herbal JHB, my apologies I'm not able to take calls during work time. Please contact me at 12: 45 to 13:15. I have not received my order till to date, the delivery company called to confirm my address said they will bring on the 3/06/2020 no one came :(
Herbalife South Africa's replyOfficial
04 Jun 2020, 16:11Dear Zoliswa,
We have noted the above challenge and will be in contact with you shortly.
We have noted the above challenge and will be in contact with you shortly.
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply04 Jun 2020, 16:11
Official
Dear Zoliswa,
We have noted the above challenge and will be in contact with you shortly.
We have noted the above challenge and will be in contact with you shortly.
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service