Order not received since 7th April???

I phoned Herbalife on the 7th of April to place my order via Corporate. On the 20th of April I contacted Corporate again and was told that they have not received any money although it reflects on my account that it had been paid. I was then asked for my bank transaction number. I was told that my nr would be sent to the Finance department the following day. On the 28th I phoned the Corporate line again got to be the first customer to be served just to be told that they were experiencing high call volumes and was cut off. What? This happened thrice on the evening of the 20th. I got to be the first customer thrice but was cut off. This evening the 28th I was informed that they needed my order nr and not the bank transaction nr in order for my order to be processed. After lodging a complaint with Herbalife I was given a case reference nr. This was Thursday the 23rd April. To date I have not received any communication. My order number is S6G***. My case number is ***1.