Order lost in the air

Item: Herbalife South Africa
Rating: 1
Author: Nomsa N

I have placed an order on the 21st May 2020. I have not recieved my order since then.l went to the site I was rudely advised to go and log a query online. I have raised 10 queries to date no response. I took an initiative and called on the 25th ,of which I had to hold for 1hr and Ndumiso picked the call and asked me to hold again another 20 minutes.He came back and told me he has no idea of where my order is, probably lost in the system I must call on the 26th and he will send an email.No email no correspondence. I called today the 26th, 1h20mins holding Andre picked and went to investigate. I had to hold for 30minutes,and the call got disconnected.i am calling again and I am on the queue 20 mins. I am fed up and all I want is my order or money at least.

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Replies (1)

Herbalife South Africa's replyOfficial

26 Jun 2020, 17:38

Dear Nomsa,

Thank you for bringing this under our attention.

We wish to apologise for the inconvenience this incident has caused you.

The complaint has been escalated for further investigation and you will be contacted.

Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.

Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.

We trust that you remain a valued Member of Herbalife Nutrition.

Kind Regards,

Herbalife Nutrition Customer Service

Herbalife South Africa's reply26 Jun 2020, 17:38

Official