not happy at all with herbalife

I placed a order on the 27 december 2021 and i paid using - PAYU. but until today i havent received my order they just told me that they will assist me but and i called 3 times and sent emails but nothing was solved. today on the 5th January they told me that they will give me feedback before 5pm but its already 19: 55 now and no reply. Not happy with the service coz luckily i was ordering for myself ; imagine if i was ordering for a friend of someone else which means i was suppose to use my money t refund. i sent a proof of payment to them but still there nothing

this is what they sent to me: Dear STHEMBILE NKOSI,

Your inquiry ZA*** has been responded to today. We may require more information from you, or your inquiry has been fully resolved. Please Click Here for the details.

Should your inquiry be fully resolved, how did we do?

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