LM
Lebogang M

1 reviews | Active since Mar 2009

18 Mar 2016, 14:29

NOMBUSO FROM HERBALIFE IS RUDE!

Nombuso, received my call at 13:50. I informed Nombuso that I am calling in relations to the Tanita scale in have qualified for, as another agent Sibongile had informed me that I would receive a call from the marketing department as my name was initially not even part of the people who qualified for the scale. So first according to her the matter was escalated to the marketing department, and the they marketing department would call me to provide further confirmation and corresponded on the way forward. Nombuso on the other hand, just blurted that they scales will only be shipped off in June. I then protest, and challenge the fact that I am receiving conflicting information from the call centre. She basically told me that her version is the most correct; of which I informed her that I am not sick and making up this information that I received a different message. Of which Nombuso informs that I should hold on, and before I could even comment I am put on hold for 8:30 minutes. Someone by the name of Nomtha comes on the line and informs me yet again that I requested for a supervisor, and I clarify that I didn't and request for Nombuso to come back on the line. TEACH NOMBUSO MANNERS!

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Replies (1)
Herbalife South Africa
Herbalife South Africa's reply18 Mar 2016, 14:42
Official
Hello theb,

We wish to apologise for the inconvenience this incident has caused you.

Feedback will be given to you shortly.

We trust that you remain a valued customer of Herbalife.

Regards

Herbalife Customer Service