1 reviews | Active since Dec 2016
no refund from Herbalife
<p>I bought some products from herbalife then they double charged me after I saw that I called then they said I must email my bank statement nd I did that but I ddnt get any help they just went quiet this was almost 3 months back. Then a month back I went to their offices or warehouse and they said the mananger of finance( Deon Smith) was not in he will sort it out tomorrow nd I will be paid within 7 days since then I've been waiting but nothing I called them again nd they said my refund will in my account on the 1st of December still nothing. I dnt think I will refer people to Herbalife it has disappointed me greatly it ****s their customers</p>
Good day Feziwe,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife.
Kind Regards,
Herbalife Customer Service
Good day Feziwe,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife.
Kind Regards,
Herbalife Customer Service
Would like to know wen m I going to get feedback ?
Would like to know wen m I going to get feedback ?
Dear Feziwe,
Herbalife International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
A new and improved way of handling our Member queries has been implemented. Create, update and check the status of your inquiries 24/7 by submitting your questions online via MyHerbalife.com.
Your kind consideration to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com with your membership number is called upon. Herbalife International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Customer Service
Dear Feziwe,
Herbalife International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
A new and improved way of handling our Member queries has been implemented. Create, update and check the status of your inquiries 24/7 by submitting your questions online via MyHerbalife.com.
Your kind consideration to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com with your membership number is called upon. Herbalife International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Customer Service