No refund after getting sick on herbal life products with the one month which they guarantee

<p>I am gluten intolerant. I was given the certified gluten intolerant range of products. However upon use of the products, i would feel very sick - a range of gluten intolerant sypmtoms. My herbal rep told me that this was a detox process and that i should ride it out... and so I did. Around three weeks in, i could no longer handle the symptoms as i was constantly ill. My Rep advised me to stop using the product until i felt better. I than requested her to report this incident in the event that other gluten intlerant people should get ill. She did, Thereafter i requested a full refund based on the fact that this product did not work out for me within a month of buying the product. The Rep has been trying to get the refund however herbal life makes it almost impossible for her to assist me. I have filled out forms and tryed to get hold of headoffice. Its been almost two months without recourse. Although this claim is two part, I am taking the matter further based on their gluten free products not actually being gluten free. Three weeks of being ill is a substantive claim and i can provide witnesses to this. </p>