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Jo-Ann Smit
1 reviews | Active since Mar 2017
11 Mar 2022, 10:39
No parcel and if you cancel we promise to delay the refund as long as possible.
Placed an order 1st of March - and paid for it 1st of March. 11th of March the parcel (that was promised to be delivered within 3-5 working days after handed to the courier the 3rd of March) there is no sign of the parcel. On my request to cancel the order I am informed that a cancellation can take up to 3 weeks - meaning the money out of my account for 5 weeks without any interest or goodies.
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Herbalife South Africa's replyOfficial
11 Mar 2022, 11:52Dear Jo-Ann Smit
Please note that a Senior Member Service Representative will be in contact with you to follow up on your delayed order.
Kindly note that Hello Peter is not an official/registered member service/query portal and complaints and queries cannot be resolved via this platform.
We wish to apologise for the inconvenience this incident has caused you and we trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Please note that a Senior Member Service Representative will be in contact with you to follow up on your delayed order.
Kindly note that Hello Peter is not an official/registered member service/query portal and complaints and queries cannot be resolved via this platform.
We wish to apologise for the inconvenience this incident has caused you and we trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply11 Mar 2022, 11:52
Official
Dear Jo-Ann Smit
Please note that a Senior Member Service Representative will be in contact with you to follow up on your delayed order.
Kindly note that Hello Peter is not an official/registered member service/query portal and complaints and queries cannot be resolved via this platform.
We wish to apologise for the inconvenience this incident has caused you and we trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Please note that a Senior Member Service Representative will be in contact with you to follow up on your delayed order.
Kindly note that Hello Peter is not an official/registered member service/query portal and complaints and queries cannot be resolved via this platform.
We wish to apologise for the inconvenience this incident has caused you and we trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service