DN
Dudu N
1 reviews | Active since May 2020
09 May 2020, 09:48
no deliveries but payment made a month ago
I ordered products on the 11th April 2020 as they said that they are open on lockdown...till now the 9th of May 2020 I have not received the products..cant go to their offices as they are working from home...,on online enquiries.,..they keep asking for proof of payment and I provide each time...I have spoken to the leaders in my group...they also submitted proof of payment copies for me...but still no products..I have asked for refund...nothing either...what kind of company does that to their clients and distributors?
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Replies (2)
Herbalife South Africa's replyOfficial
12 May 2020, 16:24Good day Dudu,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply12 May 2020, 16:24
Official
Good day Dudu,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's replyOfficial
12 May 2020, 16:46Dear Dudu,
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply12 May 2020, 16:46
Official
Dear Dudu,
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service