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KT
Kat T

1 reviews | Active since Oct 2020

21 Oct 2020, 15:19

No customer service

I placed an order end September from one of the Herbalife agents, it has been a month and I have not received my order.

0
Replies (5)
Herbalife South Africa
Herbalife South Africa's reply21 Oct 2020, 19:06
Official
Dear Thando,

Thank you for bringing this under our attention.

We wish to apologise for the inconvenience this incident has caused you.

The complaint has been escalated for further investigation and you will be contacted.

Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.

Warm Regards,

Herbalife Nutrition Customer Service

KT
Kat T's update23 Oct 2020, 16:39
Reviewer Update
Thank you for replying my post. I noticed my order has now been placed again with a new order number. I hope this matter will be resolved soon, and not have to wait any longer.
Herbalife South Africa
Herbalife South Africa's reply23 Oct 2020, 16:42
Official
Dear Thando,

Happy we could assist you. Wishing you all the best on your Herbalife Nutrition journey.

Warm Regards,

Herbalife Nutrition Customer Service
Herbalife South Africa
Herbalife South Africa's reply26 Oct 2020, 18:08
Official
Dear Thando,

Thank you for bringing this under our attention.

We wish to apologise for the inconvenience this incident has caused you.

The complaint has been escalated for further investigation and you will be contacted.

Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.

Warm Regards,

Herbalife Nutrition Customer Service

KT
Kat T's update03 Nov 2020, 09:47
Reviewer Update
Thank you for fixing this issue.