Missing products upon delivery

Dear Herbalife,

I asked a dear friend to get me products and upon delivery, the peach tea (X2) was missing. He has since logged a complaint but absolutely no communication has been made by Herbalife. Having to wait for the products is not a problem, but it becomes a problem when you decide to not respond to queries. I can understand that there are delays because of the current pandemic, but the silence after logging request for assistance is on the support center is ridiculous. I have heard that the warehouses are now open, could you please make arrangements that I get the missing products from the warehouse because I can no longer for communication from you side, as it is now evident that I'd wait forever and I don't want to get to a point where I have to be rude. Please contact me for my cellphone so that I can give you the order number as I do not want to expose it so publicly. My cellphone number is: zero seven two six seven eight four three eight five. Thank you