DD
Diet D
1 reviews | Active since Nov 2020
01 Feb 2021, 13:35
MISSING ADD-ON PRODUCTS
So the R550 is only for the membership and not the other items? I'm told by your call centre that the items are not compulsory to be sent out but they are simply add-ons. This is not fair at all, your advertising suggested that membership is accompanied by all items (bag, shaker bottle, shake mix, pin, s****). I didn't get a bag, pin, and a s****. How do I even measure the shake mix without the s****? Please ensure that these items are delivered.
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Herbalife South Africa's replyOfficial
01 Feb 2021, 14:23Dear Herbalife Nutrition Independent Member
Thank you for confirming that you have communicated with our call centre team.
Please note that a Member Service Representative will be in contact with you to resolve your query.
Your query is important to us and will get back to you as soon as possible.
Kindly note that Hello Peter is not an official / registered member service / query portal and complaints and queries cannot be resolved via this platform.
We wish to apologise for the inconvenience this incident has caused you and trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Thank you for confirming that you have communicated with our call centre team.
Please note that a Member Service Representative will be in contact with you to resolve your query.
Your query is important to us and will get back to you as soon as possible.
Kindly note that Hello Peter is not an official / registered member service / query portal and complaints and queries cannot be resolved via this platform.
We wish to apologise for the inconvenience this incident has caused you and trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply01 Feb 2021, 14:23
Official
Dear Herbalife Nutrition Independent Member
Thank you for confirming that you have communicated with our call centre team.
Please note that a Member Service Representative will be in contact with you to resolve your query.
Your query is important to us and will get back to you as soon as possible.
Kindly note that Hello Peter is not an official / registered member service / query portal and complaints and queries cannot be resolved via this platform.
We wish to apologise for the inconvenience this incident has caused you and trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Thank you for confirming that you have communicated with our call centre team.
Please note that a Member Service Representative will be in contact with you to resolve your query.
Your query is important to us and will get back to you as soon as possible.
Kindly note that Hello Peter is not an official / registered member service / query portal and complaints and queries cannot be resolved via this platform.
We wish to apologise for the inconvenience this incident has caused you and trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service