SH
Sunette H
1 reviews | Active since Mar 2014
24 Nov 2020, 09:17
Lost Parcel
I made an order on the 9th of November. Received a tracking number on the 17th, but the tracking number is invalid at all the couriers. Logged a question twice with no response. Phoned them on the 19th and they said the parcel is lost. They will get back to me within 48 hours. It is 5 days later and I still have not received a response. I am so so tired of Hebalife's communication. We are also still waiting for a refund from May for a double payment and every time we follow up they say everything is in order they only have to pay. Seriously get back to us. How are we suppose to promote a product with this kind of service!!!!
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Herbalife South Africa's replyOfficial
24 Nov 2020, 15:14Dear Sunette,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply24 Nov 2020, 15:14
Official
Dear Sunette,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service