Lack of service on a superb product!

Good day, My account was blocked, and on Monday, 13th Jan 2020, I done an EFT of the required amount, with reference S6G***.

I was told I would be able to make purchases after 2 days, but 14 days later, I am still unable to purchase any product.

Please fix this urgently, my member number is ***. I would like to place an order today still.

Thank you