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zaakirah G

1 reviews | Active since May 2015

09 May 2020, 05:52

*** Service

Herbalife knows exactly how to **** people off i see... I placed an order on 29th April. Paid almost R3000 and waited like an idiot forf longer than 3 business days for delivery. While waiting I tried calling herbalife on four separate occasions. The first time I got an automated message saying they're having technical difficulties therefore the call centre is closed. Then the message changed to say either call early in the morning or late at night (who's bright idea was this????) So I tried 3 more times and I was on hold so long, my airtime finished. When I finally receive my package on 8th May, I see my order is short of something. This was the final straw. I'm gatvol and won't order from herbalife again. Their products are ridiculously expensive and this is the kind of service we get?! No freakin ways. I'm so done with this company

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Replies (2)
Herbalife South Africa
Herbalife South Africa's reply12 May 2020, 16:23
Official
 
Good day Zaakirah,

Thank you for bringing this under our attention. 

We wish to apologise for the inconvenience this incident has caused you. 

The complaint has been escalated for further investigation. 

We trust that you remain a valued customer of Herbalife Nutrition. 

Kind Regards, 

Herbalife Nutrition Customer Service 

Herbalife South Africa
Herbalife South Africa's reply12 May 2020, 16:44
Official
Dear Zaakirah, 

Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.

Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon. 

Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.

Kind Regards,

Herbalife Nutrition Customer Service