TM
Tebogo M
1 reviews | Active since Dec 2018
09 Nov 2020, 13:38
Item missing
I have sent through a query for a missing item in my delivery since the 28/10/2020 and it is now the 09/11/2020 and still no feedback on the query(Your Inquiry Number:ZA***7)
This is really bad service as I bought the products to sell to a client who is now very unhappy with me and this damaged my credibility with her and future clients.
Please resolve such in a timely manner to avoid a bad reputation
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Herbalife South Africa's replyOfficial
10 Nov 2020, 15:00Dear Tebogo,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply10 Nov 2020, 15:00
Official
Dear Tebogo,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service