MS
Maipelo S
1 reviews | Active since Dec 2019
27 Apr 2020, 12:17
Innefficient disgusting service from Herbalife
It is sooooo frustrating and disappointing that I have to write yet another review in the hope that this time Herbalife will actually fix their mess! I am still awaiting a call from the agent who is supposedly going to call me to help me with my complaint! HERBALIFE has the wooooorst customer service ever! They have no customer care ethic! They have not even rep**** to my query on the other platforms...their service is disgusting! Its clear they are innefficient and they only care about peoples money and nothing else! Disgusting disgusting!
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Replies (2)0
Replies (2)
Herbalife South Africa's replyOfficial
28 Apr 2020, 14:27Dear Maipelo,
Kindly share your contact number by writing out the numbers - example Zero seven two six etc
Kindly share your contact number by writing out the numbers - example Zero seven two six etc
Please also kindly note that as a result of the nationwide lock-down there are unavoidable delays in processing your order of up to 3 additional days.
Our list of orders show only two orders that are paid and request has been sent to Dawn Wing to track the orders:
- 6P***9
- 6P***8
The other three orders payment has not been allocated
- 6P***9
- 6P***5
- 6P***4
Kindly provide payment details using below format
Exact amount
Payment date
Reference used
We apologise for the inconvenience and appreciate your understanding.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply28 Apr 2020, 14:27
Official
Dear Maipelo,
Kindly share your contact number by writing out the numbers - example Zero seven two six etc
Kindly share your contact number by writing out the numbers - example Zero seven two six etc
Please also kindly note that as a result of the nationwide lock-down there are unavoidable delays in processing your order of up to 3 additional days.
Our list of orders show only two orders that are paid and request has been sent to Dawn Wing to track the orders:
- 6P***9
- 6P***8
The other three orders payment has not been allocated
- 6P***9
- 6P***5
- 6P***4
Kindly provide payment details using below format
Exact amount
Payment date
Reference used
We apologise for the inconvenience and appreciate your understanding.
Kind Regards,
Herbalife Nutrition Customer Service
MS
Maipelo S's updateReviewer Update
28 Apr 2020, 15:12This is absurd as I have already emailed Nwabisa Mtwa all these details and she has still not called or provided any feedback! I have explained on my email that those orders are not the ones in question I do not need tracking information on them! I had to refund 2 clients and yet still this is the feedback I receive how many times must I complain over the same thing....all this information I have provided together with the proof of payment! If someone had checked my account they would have seen my numbers instead of asking my for my cellphone numbers where no one is going to call me! You cannot keep using the Covid-19 as your excuse for this disgusting service from Herbalife! An email was sent out to inform members that payment allocations were to be done yesterday 27/04/2020 but still! You are innefficient! I have logged yet another query on this matter yet still no reply what type of service are you providing! You clearly have no customer service...you do not care even! This is the most disgusting service I have ever received in South Africa Herbalife doesn't care about any of its clients!
MS
Maipelo S's update28 Apr 2020, 15:12
Reviewer Update
This is absurd as I have already emailed Nwabisa Mtwa all these details and she has still not called or provided any feedback! I have explained on my email that those orders are not the ones in question I do not need tracking information on them! I had to refund 2 clients and yet still this is the feedback I receive how many times must I complain over the same thing....all this information I have provided together with the proof of payment! If someone had checked my account they would have seen my numbers instead of asking my for my cellphone numbers where no one is going to call me! You cannot keep using the Covid-19 as your excuse for this disgusting service from Herbalife! An email was sent out to inform members that payment allocations were to be done yesterday 27/04/2020 but still! You are innefficient! I have logged yet another query on this matter yet still no reply what type of service are you providing! You clearly have no customer service...you do not care even! This is the most disgusting service I have ever received in South Africa Herbalife doesn't care about any of its clients!