NM
Nompumelelo M

1 reviews | Active since Sept 2020

08 Apr 2021, 08:24

Inconvenience

Hey can I please get assistance with my refund that that has been going on for over a month Inquiry ID –ZA*** I’m really irritated coz I need that money paid back into my account by today coz now my queries are being ignored.. y’all were quick to fetch your products but now I need to run after y’all for my money

0
Replies (5)
Herbalife South Africa
Herbalife South Africa's reply08 Apr 2021, 09:29
Official
Dear Nompumelelo M

Thank you for confirming that you have logged a query via our official member portal.

Please note that a Member Service Representative will be in contact with you to resolve your query.

Kindly note that Hello Peter is not an official / registered member service / query portal and complaints and queries cannot be resolved via this platform.

We wish to apologise for the inconvenience this incident has caused you and trust that you remain a valued Member of Herbalife Nutrition.

Kind Regards,
Herbalife Nutrition Customer Service

NM
Nompumelelo M's update08 Apr 2021, 14:47
Reviewer Update
Can I please have my money today .. I sent another request and I’m being told about 21 days yet it’s been over a month that I waited for my money please give me back my money I don’t wanna be annoyed coz whatever automated response y’all sending here is not working.. no one is calling and besides I don’t wanna be called I need my money I send y’all my reference number why don’t you follow up on the query
NM
Nompumelelo M's update08 Apr 2021, 14:56
Reviewer Update
Please note that I’m not waiting for 42 days to get my money back y’all inconsiderate and lie to customers . How do you even tell someone to wait another 21 days after they waited for a month and misinformed consultants.. I need my money by the end of the day I’m tired of y’all unless you want to take this further

NM
Nompumelelo M's update09 Apr 2021, 09:55
Reviewer Update
So you guys don’t care about your customers coz now I’m being ignored the fact that I need my money back it’s really disgusting what y’all doing to the brand . Can someone assist with making sure I get my refund paid back into my account I’m really tired of wasting my money
NM
Nompumelelo M's update09 Apr 2021, 09:58
Reviewer Update
I call the call center everyday and I’m being told that someone will call me back but nothing yesterday even after I posted here I spoke to Sedonia jacobs said her manager will call back yet nothing can I please have my money back same way y’all got your products back