PH
Pearl H
1 reviews | Active since Jul 2020
09 Jul 2020, 21:19
Incomplete orders-herbalife
I received an incomplete order, I ordered the breakfast kit, I did not receive the shake. I placed the order on 17.06.2020,and I sent an email on the 26. 06.2020 via their site. But up until now I have not received the shake or any feedback. To top it all their call center is closed..
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Replies (1)
Herbalife South Africa's replyOfficial
12 Jul 2020, 19:35Dear Pearl,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply12 Jul 2020, 19:35
Official
Dear Pearl,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service