NM
Nomvelo M
1 reviews | Active since Jun 2013
15 Jun 2020, 22:35
Incomplete order
I placed an order 03rd May 2020 and my order finally arrived 12th May 2020. To my surprise my order was incomplete and even the invoice showed the Breakfast kit chocolate as back ordered. I tried reaching out to the contact centre but due to lockdown they had diverted all queries to online. I logged a call and it took a second attempt for a reply to say my order is on its way and should check with Dawn Wing. I requested a tracking number but received a response that I received my order on the 12th May 2020. Yes I received an order but it was incomplete and I have proof of it. I want my money back for the breakfast kit I ordered as this type of service is appalling!!!!!
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Replies (2)
Herbalife South Africa's replyOfficial
17 Jun 2020, 23:30 Dear Nomvelo,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply17 Jun 2020, 23:30
Official
Dear Nomvelo,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
NM
Nomvelo M's updateReviewer Update
12 Jul 2020, 11:21Herbalife consultant called me 22nd June 2020. She confirmed that my order will be delivered with 3 to 5 days. Its the 12th July 2020 and I still have not received my delivery. The company has encouraged that I communicate via their portal however there has been no response today.
NM
Nomvelo M's update12 Jul 2020, 11:21
Reviewer Update
Herbalife consultant called me 22nd June 2020. She confirmed that my order will be delivered with 3 to 5 days. Its the 12th July 2020 and I still have not received my delivery. The company has encouraged that I communicate via their portal however there has been no response today.