NM
Ndivhuho M
1 reviews | Active since Jun 2013
29 Jun 2020, 20:16
Horrible service at Woodmead
Today I had an unfortunate experience of being at Herbalife Woodmead. I was there at 10:50 and joined the queue that hardly moved, but as I’m new into the business I was patient. People came hours after me and they just went to the guy who is a consultant there and he wold let one in to get orders for the other 10 or more that waited outside. We complained about this but the culprit that was letting them in gave us no notice. He continued to fetch people from back in the queue letting them in. By 16:30 the queue was cut but all those people that were behind were made to jump the queue by your consultant. We were told we will be assisted we must continue queuing, at 17:19 another guy cane to tell us to leave because they have found a +COVID case which left a lot to question as he had just let 4 people in to be assisted. I came back without being assisted and with such a sour taste in my mouth about how Herbalife operates. The service and experience today was horrible, I came back disappointed and just wanting to cancel whatever orders I have with Herbalife. So pathetic and doesn’t value customers.
Helpful (0)
Replies (7)0
Replies (7)
Herbalife South Africa's replyOfficial
29 Jun 2020, 21:27Dear Ndivhuho,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply29 Jun 2020, 21:27
Official
Dear Ndivhuho,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
NM
Ndivhuho M's updateReviewer Update
06 Jul 2020, 11:387 days later still no communication from Herbalife. Such a sour first experience. Is there anyone willing to help in this organisation?
NM
Ndivhuho M's update06 Jul 2020, 11:38
Reviewer Update
7 days later still no communication from Herbalife. Such a sour first experience. Is there anyone willing to help in this organisation?
Herbalife South Africa's replyOfficial
06 Jul 2020, 17:20Dear Ndivhuho,
We regret to hear about your unpleasant experience.
The complaint has been escalated to our Member Compliance Team for further investigation and we will be in contact with you shortly.
We regret to hear about your unpleasant experience.
The complaint has been escalated to our Member Compliance Team for further investigation and we will be in contact with you shortly.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply06 Jul 2020, 17:20
Official
Dear Ndivhuho,
We regret to hear about your unpleasant experience.
The complaint has been escalated to our Member Compliance Team for further investigation and we will be in contact with you shortly.
We regret to hear about your unpleasant experience.
The complaint has been escalated to our Member Compliance Team for further investigation and we will be in contact with you shortly.
Kind Regards,
Herbalife Nutrition Customer Service
NM
Ndivhuho M's updateReviewer Update
15 Jul 2020, 16:00I am really appalled at your service Herbalife South Africa. To date still no feedback, received an e-mail from Nomsa Mlambo asking for my distributor number. No explanation whatsoever why it’s required. Sent it and requested feedback, since Friday she just ignores my email requesting feedback. This is really pathetic service.
NM
Ndivhuho M's update15 Jul 2020, 16:00
Reviewer Update
I am really appalled at your service Herbalife South Africa. To date still no feedback, received an e-mail from Nomsa Mlambo asking for my distributor number. No explanation whatsoever why it’s required. Sent it and requested feedback, since Friday she just ignores my email requesting feedback. This is really pathetic service.
Herbalife South Africa's replyOfficial
15 Jul 2020, 16:52Dear Ndivhuho,
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply15 Jul 2020, 16:52
Official
Dear Ndivhuho,
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
NM
Ndivhuho M's updateReviewer Update
15 Jul 2020, 17:57InquiryId | *** logged on 06 July 2020, it was responded to as resolved which is not correct, have logged into my profile daily to check and to date nothing has been done with my orders. That being said i don't think customers are taken seriously based on my experience. You have been promising to get someone assist to assist which didn't materialize. Today you refer me to log the query directly to you whereas that route also didn't yield results, failed me also.
NM
Ndivhuho M's update15 Jul 2020, 17:57
Reviewer Update
InquiryId | *** logged on 06 July 2020, it was responded to as resolved which is not correct, have logged into my profile daily to check and to date nothing has been done with my orders. That being said i don't think customers are taken seriously based on my experience. You have been promising to get someone assist to assist which didn't materialize. Today you refer me to log the query directly to you whereas that route also didn't yield results, failed me also.
Herbalife South Africa's replyOfficial
17 Jul 2020, 17:56Dear Ndivhuho,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated again for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Kind Regards,
Herbalife Nutrition Customer Service
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply17 Jul 2020, 17:56
Official
Dear Ndivhuho,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated again for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Kind Regards,
Herbalife Nutrition Customer Service
Kind Regards,
Herbalife Nutrition Customer Service