ZN
Zandile N
1 reviews | Active since Oct 2020
21 Dec 2020, 08:58
Horrible service
I’m a member of Herbalife and I’m very disappointed with the horrible service I received from Herbalife. I placed an order on the 12th of December up until today I haven’t received it. When I called they keep changing stories. I really need my products as I’m going for holidays. I was supposed to leave on Friday even this morning they still don’t know when can I get my order. Herbalife is expensive for nothing with poor customer service. I’m going to cancel my membership after receiving my order .
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Herbalife South Africa's replyOfficial
22 Dec 2020, 19:24Dear Zandile,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply22 Dec 2020, 19:24
Official
Dear Zandile,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service