GE
Gerrit E
1 reviews | Active since May 2020
13 May 2020, 18:03
HORRIBLE CUSTOMER SERVICE
Horrified with the LACK of service received from this company. I just need to change my email address to fix my account. I have been calling for the past week, phone lines are "busy" jumping from "you are the 25th customer in line" then to "you are the 28th customer in line". I reverted to Facebook DM & received a short, generic answer. I want to give you guys my money but you seem like you don't want my business?
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Replies (3)0
Replies (3)
Herbalife South Africa's replyOfficial
14 May 2020, 11:13Good day Gerrit,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply14 May 2020, 11:13
Official
Good day Gerrit,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's replyOfficial
14 May 2020, 17:10Dear Gerrit,
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply14 May 2020, 17:10
Official
Dear Gerrit,
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's replyOfficial
18 May 2020, 22:38Hi Gerrit,
Your challenge has been noted and escalated for further investigation. You will receive a call to rectify this.
We trust that you remain a valued customer of Herbalife Nutrition.
Your challenge has been noted and escalated for further investigation. You will receive a call to rectify this.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply18 May 2020, 22:38
Official
Hi Gerrit,
Your challenge has been noted and escalated for further investigation. You will receive a call to rectify this.
We trust that you remain a valued customer of Herbalife Nutrition.
Your challenge has been noted and escalated for further investigation. You will receive a call to rectify this.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service