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babalwadana B
1 reviews | Active since May 2017
17 Jun 2020, 07:21
Horrible Company
I have never experienced such arrogance and poor poor customer service from a company. I’m an independent member(actually stopped buying now since this happened). In March I was busy joining someone with the company I paid for their membership transaction went through my account but on their system it wasn’t successful. I contacted the call center/online till this day they have been giving me a run around in resolving this and there’s no one accountable for anything. If this is how your company makes money I can’t wait to see it fall. ZA***
Helpful (0)
Replies (4)0
Replies (4)
Herbalife South Africa's replyOfficial
17 Jun 2020, 23:32Dear Babalwa,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply17 Jun 2020, 23:32
Official
Dear Babalwa,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
bB
babalwadana B's updateReviewer Update
27 Jun 2020, 21:12I have used the online platform and not a single person has cared to respond and I still await assistance. I feel it’s very unfortunate that it takes one to write to Hello Peter for Herbalife to respond. If the tables were turned and I owed you money I don’t even think we would be communicating in this platform but now it’s me wanting my refund for a transaction that failed to go through in your system. It’s almost ten days since you responded,4months since this happened and as usual nothing has been done, my experience with Herbalife from the time I joined has been a sour one. Your products are great but when it comes to retaining people you are horrible at it......
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babalwadana B's update27 Jun 2020, 21:12
Reviewer Update
I have used the online platform and not a single person has cared to respond and I still await assistance. I feel it’s very unfortunate that it takes one to write to Hello Peter for Herbalife to respond. If the tables were turned and I owed you money I don’t even think we would be communicating in this platform but now it’s me wanting my refund for a transaction that failed to go through in your system. It’s almost ten days since you responded,4months since this happened and as usual nothing has been done, my experience with Herbalife from the time I joined has been a sour one. Your products are great but when it comes to retaining people you are horrible at it......
Herbalife South Africa's replyOfficial
29 Jun 2020, 17:08 Dear Babalwa,
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply29 Jun 2020, 17:08
Official
Dear Babalwa,
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
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babalwadana B's updateReviewer Update
06 Jul 2020, 21:53Look at your unresponsive online platform below, as a member you enquire with no response. Your staff have decided to keep quiet including the person that responds here, as a member go the Herbalife online platform blah blah. Question to do what? May you continue to flourish in robbing people, not a single person I know will miss out on my experience just wish someone would have warned me but I will certainly warn those who care to listen. I’ve given up on having this issue resolve.
Inquiry ID - ZA*** LODGED in March with continuous contact with no response.
Inquiry ID - ZA*** LODGED in March with continuous contact with no response.
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babalwadana B's update06 Jul 2020, 21:53
Reviewer Update
Look at your unresponsive online platform below, as a member you enquire with no response. Your staff have decided to keep quiet including the person that responds here, as a member go the Herbalife online platform blah blah. Question to do what? May you continue to flourish in robbing people, not a single person I know will miss out on my experience just wish someone would have warned me but I will certainly warn those who care to listen. I’ve given up on having this issue resolve.
Inquiry ID - ZA*** LODGED in March with continuous contact with no response.
Inquiry ID - ZA*** LODGED in March with continuous contact with no response.