********** CUSTOMER SERVICE

I placed an online order on the 21/07/2021 for two vanilla shake mix, one banana cream shake mix and one protein drink. Order ***. Made the payment on the same day for an amount of R1449.71 from my FNB cheque account. . Called the support center on the 23/07/2021 as I had not received acknowledgement of my order/payment. I was told that they had not received my payment. I then sent through my proof of payment via Herbalife Support Center on the same day. On the 26th I called again, and I was told they have now received my payment but no explanation was provided as to why it took so long for the funds to reflect on their bank account. On the 27/07/2021 I eventually received my order, however, they gave me 3 vanilla shake mix instead of two vanilla shake mix. I never received the banana cream shake mix. Now this is poor customer service at its best! I am extremely disappointed by Herbalife South Africa as this was my first order. I am now reluctant to place another order for my clients, as I am afraid I would have the same experience.