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André Wessels

1 reviews | Active since Feb 2019

07 Feb 2019, 10:31

Herbalife vs. Dawn Wing... both ridiculous!!!!

This is pathetic, it's Thursday I have waited since Monday for my parcel and was advised I will only receive it on Friday by Dawn Wing.. this is not the only time and as an Herbalife Distributor it results in lost of clients because of waiting time provided.. either it's Herbalife advertising incorrect delivery time, or Dawn Wing has lack of urgency in delivering good customer service. How the hell should we do business with a ridiculous courier company that does not take their customers serious... of course because the money is in their bank accounts so why bother. @Herbalife you should really look into using another courier company because this is NOT fair towards us.. or are you also just going to sit back and do nothing like before?????

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Replies (2)
Herbalife South Africa
Herbalife South Africa's reply07 Feb 2019, 14:33
Official
 
Good day Andre, 

Thank you for bringing this under our attention. 

We wish to apologise for the inconvenience this incident has caused you. 

The complaint has been escalated for further investigation. 

We trust that you remain a valued customer of Herbalife Nutrition. 

Kind Regards, 

Herbalife Nutrition Customer Service 

Herbalife South Africa
Herbalife South Africa's reply08 Feb 2019, 11:39
Official
 
Dear Andre, 

Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill. 

Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon. 

Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Nutrition Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve. 

Kind Regards, 

Herbalife Nutrition Customer Service