Herbalife /Pargo

I've placed a order on the 31/08/2021, and received a confirmation with Pargo delivery that they've collected my parcel and till today I haven't received my parcel, when we call herbalife head office they tell us they still waiting for pargo to send them proof that we've received our parcel, while pargo driver came to me and made me sign a form that they say it is a resend form that will be sent back to herballife head office so that they can re send my order, even now I am still waiting.