AM
Asanda M
1 reviews | Active since Aug 2020
03 Aug 2020, 13:33
Herbalife order
I ordered Herbalife products but didn't receive all of them but the invoice says they delivered them all. And one of my clients have been waiting for 2 weeks she has not received her order. Herbalife nutrition and their courier Down wing are not reliable it's frustrating because clients want their orders.
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Replies (3)
Herbalife South Africa's replyOfficial
04 Aug 2020, 15:34Dear Asanda,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply04 Aug 2020, 15:34
Official
Dear Asanda,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
AM
Asanda M's updateReviewer Update
06 Aug 2020, 05:50I have been waiting for my product but they haven't delivered it, no feedback, nothing. Herbalife doesn't care about us I just want my product so that I can deactivate my account. This is too much.
AM
Asanda M's update06 Aug 2020, 05:50
Reviewer Update
I have been waiting for my product but they haven't delivered it, no feedback, nothing. Herbalife doesn't care about us I just want my product so that I can deactivate my account. This is too much.
Herbalife South Africa's replyOfficial
06 Aug 2020, 15:50Dear Asanda,
Thank you for bringing this under our attention again.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Warm Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply06 Aug 2020, 15:50
Official
Dear Asanda,
Thank you for bringing this under our attention again.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Warm Regards,
Herbalife Nutrition Customer Service