Herbalife is refusing to replace my order

Good Afternoon my name is Nontokozo Gwala ( Membership number: ***). The order has not been delivered and the refund. I placed an order on the 5th of January with Herbalife and on the 13th Dawniwing indicated that they could not deliver because could not find the contact. I then contacted them on the same day requesting that they deilivery the following day and also wrote an email. The Dawnwing people contacted me and promised to deliver from the 15-16 afternoon. On the 16th when i followed up i was told that the parcel is now missing and again in the afternoon i was told that they have found the parcel and its on the flor with any schedule for delivery. I called them on the 17th, i was told that they escalating and i must wait for the feedback that never came. I then decided to contact Herbalife directly, Herbalife told me to write to them through support center and as we speaks i have 5 unresolved tickets that appear from their side as closed. I called everyday in the morning and the afternoon and i was given different advises. the following were the advises from the agents: the order is being replaced i will get the shipping number, the replacement is not approved by the supervisor, the order content has not been made and it was left hanging, the order will not be replaced because for Herbalife to replace the order they must get the old parcel from dawnwing and the refund will take me 21 days because the money is in USA. today the 22nd i called Dawning again asking them to reverse the parcel, they indicated that i don't have to suffer because the parcel is with them Herbalife was supposed to go ahead and replace my order and the shipment would be done later. Dawnwing said Zanele will call me and she never did. I have spent about R1000 on this parcel when i am rounding the figures excluding my airtime to call and hold for them while they are opening the system. They have never bother to call me and give me any feedback about the order, instead i follow them alone and at the end fail because i am always promised feedback after 48 hours. I also drove to the building and to my surprise the building is closed and under renovations so there is no where i can go and get help. my options have failed.

Please help me, currently i am stressed and sick out of my failed attempt to get help. When I check the ticket, they are resolved but my order is not delivered.