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Sisa-Senkosi Simanga

1 reviews | Active since Jun 2019

04 Jun 2019, 04:40

Herbalife coach ****** refusing to refund my money

<p>I would like to complain about a herbalife coach by the name of ******, a very rude individual who doesn't have a proper way to talk to people, and she's refusing to refund me my money, more than a month ago I asked her to order me herbalife products whose R1200 she asked me to pay half I did but due to my work commitments I could not collect the order at the office(M5 office park in Maitland Cape Town) I asked her to cancel my order because I'm hardly in cape town, she told me she can't refund me I will have to wait fr 15 to 17 business days to get my money through these communications she was rude but I kept my cool 15 business says has passed I received a WhatsApp message from her telling me that I won't get my refund its either I join herbalife under her or she reorder the products, I told her I don't want the products and I don't want to join. Herbalife All I want it's my money she told me I will be getting because I've cancelled my order WhatsApp messages: [05/03, 14:32] Nangamso Yona: You are gonna start paying for delivery, your products will be delivered to your preferred address. Online order can't be reversed but it will lapse after 10days, money will be sent back to my account in 17days [05/06, 07:23] ****: Then you will get it when herbalife refunds me and that normally takes 15days excluding weekends I have these discussions on WhatsApp.... Please pay back my R650 Angry Individual&nbsp;</p>

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Replies (13)
Herbalife South Africa
Herbalife South Africa's reply04 Jun 2019, 09:13
Official
 
Hi Sisa-Senkosi, 
 
Thank you for bringing this under our attention.  We wish to apologise for the inconvenience this incident has caused you. 

Feedback will be given to you shortly. 

 Kind Regards, 

Herbalife Nutrition Customer Service 

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Sisa-Senkosi Simanga's update04 Jun 2019, 10:53
Reviewer Update
Thanks you 

Looking forward hearing from you
Herbalife South Africa
Herbalife South Africa's reply04 Jun 2019, 15:02
Official
 
 Hi Sisa-Senkosi, 

We regret to hear about your unpleasant experience.
The complaint has been escalated to our Member Compliance Team for further investigation and we will be in contact with you shortly. 

 Kind Regards, 

Herbalife Nutrition Customer Service 
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Sisa-Senkosi Simanga's update08 Jun 2019, 12:55
Reviewer Update
I'm still waiting to hear from you and on when am I getting my money back..... Herbalife south africa get back to me
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Sisa-Senkosi Simanga's update20 Jun 2019, 08:16
Reviewer Update
Herbalife south africa you said you will be in contact with shortly and I'm still waiting over 2 weeks now....
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Sisa-Senkosi Simanga's update20 Jun 2019, 14:09
Reviewer Update
They are not replying on this one
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Sisa-Senkosi Simanga's update24 Jun 2019, 03:44
Reviewer Update
Herbalife South africa you full of empty promises I'm still waiting for you compliance team to email me and it's been a while
Herbalife South Africa
Herbalife South Africa's reply24 Jun 2019, 09:40
Official
 
Hi Sisa-Senkosi, 

Hope you are well.

Our Member Compliance Team has tried to reach out  to you via email as you have not provided a cell phone number.

Kindly provide your cell number for a swift response to resolve your query. 

Warm Regards, 

Herbalife Nutrition Customer Service 
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Sisa-Senkosi Simanga's update24 Jun 2019, 09:53
Reviewer Update
Please confirm the email address there's no email send by you on my inbox ***/***
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Sisa-Senkosi Simanga's update24 Jun 2019, 09:54
Reviewer Update
***)
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Sisa-Senkosi Simanga's update24 Jun 2019, 09:58
Reviewer Update
Keeps on putting the stars I will write it in words (zero, seven, eight, one, five, six, three, five, one, seven) my email address it's my (sisa dot simanga at Gmail.com
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Sisa-Senkosi Simanga's update24 Jun 2019, 09:59
Reviewer Update
Alternatively give me the email address
Herbalife South Africa
Herbalife South Africa's reply24 Jun 2019, 13:05
Official
 Hi Sisa-Senkosi, 
 
We have received your cell phone number thanks for writing it in words, not sure why it is not working.
 
Our Member Compliance Team will be in contact with you shortly. 

 Kind Regards, 

Herbalife Nutrition Customer Service