Herbalife Cape Town-Disappointment

I'm so Disappointed and Disgusted in the service I received today at Herbalife Cape Town M5 Business Park, more so in the store manager Chris(Christopher) who turn us away after standing in the queue for over 2 hours. The security guard was told to close the doors and communicated to their colleague the store is closed. When we asked to speak to the Store manager,he came with a mouth full and had no intention of listening to our pleads and told us why didn't we order for delivery? Why should we if the option was to pick up at the store? Chris had no empathy and said we stand in long queues at the shopping malls and today was no different(some of the patrons were there for the 2nd and 3rd time and send back every time). I asked why could there not be a queue for just pick up and he said there was patrons fighting, which we witnessed as well. The patrons who started the fight I noticed was drinking alcohol in the car with his friends. I informed the security guard of this and his response was just " he'll call the police if they fought again" . How is this safe for the patrons, business and employees of M5 Business park? They were not told to leave knowing they under the influence of alcohol. If they can't handle the business and walk-ins I suggest they open another branch.