EB
Emma B
1 reviews | Active since Feb 2020
11 Aug 2020, 16:33
Herbalife bad service placing distributors at risk
I urgently need someone to contact me. Despite numerous follow up calls to Herbalife, no feedback has been received on an order and customer is resorting to ************ of myself and my family as she has not received her order. We need immediate feedback on this matter.
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Replies (2)
Herbalife South Africa's replyOfficial
13 Aug 2020, 18:44Dear Emma,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply13 Aug 2020, 18:44
Official
Dear Emma,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
EB
Emma B's updateReviewer Update
16 Aug 2020, 08:18Still waiting for that alledged 'contact'. Matter is still pending. Order is not delivered. Customer is claiming theft and you guys don't seem to be bothered that your members are being subjected to ************ while you mess around with an 'escalation'. I believe legal action will be the next step?
EB
Emma B's update16 Aug 2020, 08:18
Reviewer Update
Still waiting for that alledged 'contact'. Matter is still pending. Order is not delivered. Customer is claiming theft and you guys don't seem to be bothered that your members are being subjected to ************ while you mess around with an 'escalation'. I believe legal action will be the next step?