TL
Thule L
1 reviews | Active since Feb 2019
17 Feb 2019, 13:15
Herbalife
I made an order a on the 14th of January. It is now the 17th of February and I still haven't received it. I've called in a thousand times trying to track my parcel and they tell me that it will be delivered tomorrow. I spoke to Nomtha, Babalwa, Darren and alot more that I don't remember. I am so tired of waiting, I actually want my money.
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Replies (2)0
Replies (2)
Herbalife South Africa's replyOfficial
18 Feb 2019, 11:01 Good day Thule,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply18 Feb 2019, 11:01
Official
Good day Thule,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's replyOfficial
18 Feb 2019, 16:29 Dear Thule,
Herbalife International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply18 Feb 2019, 16:29
Official
Dear Thule,
Herbalife International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service