HERBAL LIFE ORDER PLACE ON 25 JUNE 2020 NEVER RECIEVED!!

Item: Herbalife South Africa
Rating: 1
Author: Nombuso Z

I am a new member, registered and placed my order for 3 products and made payment on the 25 June 2020, but till today I have not recieved my order. I have sent several emails with no response. All the contact numbers I have tried don't work. My Sponsor has also tried following up on my behalf but she was also not successful with tracing my order, instead she was told that the parcel went missing after being dispatched from Herbalife Warehouse to the Courier Company. All I want to know is will I ever get my order or should I just cancel my membership and they refund me my money. I am really dissapointed because I had plans and needed to lose weight when I placed that order. I am not sure if I still want to be a part of this network after such a bad experience. And what annoys me is that there is no communication from Herbalife offices, instead they keep sending me the stupid promotional adverts. I'm disgusted and dissapointed by the tye of service recieved. Please attend to this urgently or give me back my money!!!!

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Replies (1)

Herbalife South Africa's replyOfficial

13 Aug 2020, 18:42

Dear Nombuso,

Thank you for bringing this under our attention.

We wish to apologise for the inconvenience this incident has caused you.

The complaint has been escalated for further investigation and you will be contacted.

Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.

Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.

We trust that you remain a valued Member of Herbalife Nutrition.

Kind Regards,

Herbalife Nutrition Customer Service

Herbalife South Africa's reply13 Aug 2020, 18:42

Official