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AG
Adrian G

1 reviews | Active since Mar 2009

16 Oct 2018, 15:22

Held to Ransom

I return from a stint out of the country and try to log-on to place my orders, only to discover I have been BLOCKED from their system. The telephone number on the screen is not helpful "the number you are dialing does not exist". After tracking down a number that is functional, and sitting in an electronic queue (enduring excruciating 'music'), I am told I can pay them a fee of R 86.33 to be 'reinstated'. How do I do this? "Just give me your credit card details and I'll process the payment". What? Over the telephone? "Yes". Who does business like that? "Oh, we do". Appallingly ARROGANT behavior. Are these people untouchable?

0
Replies (5)
Herbalife South Africa
Herbalife South Africa's reply17 Oct 2018, 08:17
Official

Good day,

Thank you for bringing this under our attention.

We wish to apologise for the inconvenience this incident has caused you.

The complaint has been escalated for further investigation.

We trust that you remain a valued customer of Herbalife.

Kind Regards,

Herbalife Customer Service

AG
Adrian G's update17 Oct 2018, 10:36
Reviewer Update
This is a 'cut-and-paste' response that doesn't inspire confidence. I was told by the person I spoke to that "the complaint has been escalated" and that I would receive an email. Needless to say, I am still waiting.
AG
Adrian G's update20 Oct 2018, 16:26
Reviewer Update
Still no word from Herbalife. Can anyone trust them?
AG
Adrian G's update07 Feb 2020, 11:14
Reviewer Update
Thought not.
Herbalife South Africa
Herbalife South Africa's reply07 Feb 2020, 11:42
Official
Dear Adrian, 

Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.

Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon. Or call the call center on ***

Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.

Kind Regards,

Herbalife Nutrition Customer Service