LM
Lillian M
1 reviews | Active since Nov 2020
06 Jan 2021, 20:07
Ghosted by a herbalife consultant
Again I come to hello Peter because the last time I could not get any assistance. A lady by the name of Nwabisa ghosted me after promising to assist me get my refund from the **** of a company. I have sent all the requested documents to her and even asked for feedback but I have never heard from her since.
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Herbalife South Africa's replyOfficial
07 Jan 2021, 13:40Dear Lillian,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply07 Jan 2021, 13:40
Official
Dear Lillian,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service