********** Claim by Herbalife Coach/Distributor

I would like to express my disappointment with a Herbalife Coach/ Distributor. She had approached me to purchase Herbalife products earlier this year.I had been hospitalized a few years ago because of a meal replacement shake and the diagnosis was an allergic reaction to the artificial sweetener. My first question to her was if the products contain any artificial sweetener and she vehemently denied this. As she was a friend I accepted this as the truth and purchased the products and became a member ( ID:***). I purchased the products on 12 June 2019 and received them on 13 June 2019. She was aware that I was going to be out of the country until 3 July 2019 and would only start using the products on 8 July 2019. This was the second act of non-disclosure as she did not inform me of the 30 day refund policy.

On 5 July 2019 she took my measurements. I started the products on 8 July 2019 as agreed. There was a bit of gastric discomfort but nothing major. On 11 July I contacted her and told her that I had ben experiencing severe symptoms of an upset tummy, stomach cramps, headaches and a fever. She informed me that these are merely 'detox symptoms' and advised me to continue with the products. I again believed her and continued.On 12 July my tummy size had increased by a few centimeters in a few days. On 13 July 2019 I was severely ill again and informed her. These were all the same symptoms that I had experienced previously with the allergic reaction. She again denied that the products contained artificial sweetener and further reitertaed that she had spoken to three Coaches who informed her of the same. I decided to do my own investigation and found that the labels specifically contain artificial sweeteners. I went to my Doctor on the morning of 14 July 2019 and it was confirmed that I was having an allergic reaction to the artificial sweetener. The increase in my tummy size was directly attributed to the gastric discomfort and bloating caused by the Herbalife products.

I contacted the Coach/Distributor and told her about my diagnosis as well as requested a refund on the products. She initially told me that she can only refund the unopened products. I sent her a screenshot of Herbalife's refund policy as her statement was in contravention of this. She then said that my 30 days had expired and I would not qualify for a refund. She then further stated that she can cancel my membership but I have to wait 90 days for a refund.

I continued to tell her that she **********ly sold me products after my full disclosure of my existing allergy and further I informed her of my reaction to the product before the 30 day expiration period. She read my message but did not respond.

I am not going to slate any Herbalife product. But being an Advocate myself, I believe that your Coaches should place the interest of the Client first and provide full disclosure and not act *********ly to make a sale. I humbly request you to refund my orders placed on 12 June 2019 and 11 July 2019 and to cancel my membership with immediate effect and process a refund.

Should you fail to do this I will not hesitate to institute legal proceedings against Herbalife and the Coach/Distributor, not only for a refund but medical expenses as well as a claim for pain and suffering. Further, the media will promptly be informed of this. I have transcripts of telephonic messaging between the Coach and myself wherein the ingredients were denied on several occasions.