MM
Mahlatse M
1 reviews | Active since Nov 2020
03 Nov 2020, 18:43
frailer to deliver
its unfair that some of your distributors are only there to take our money and not deliver, I ordered a product two months ago and up to today i have not received it. I keep on getting the same response that the product I ordered is out of stock.
How do you let them distribute something that you don't even have stock for. All i want is refund for the money i have spent. The last thing you need as a brand is to let people like the lady that stole my money to ruin my reputation.
The distributor is Owami Zungu from Soweto emdeni
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Herbalife South Africa's replyOfficial
05 Nov 2020, 20:15Dear Mahlatse,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Warm Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply05 Nov 2020, 20:15
Official
Dear Mahlatse,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Warm Regards,
Herbalife Nutrition Customer Service