Fed up of Herbalife lack of service

I have recently written a review about the service that I received from Herbalife South Africa. Well thus far I haven't had any other response other than they looking into the matter and will try to resolve it but my concern and problem is that I made a payment and sent them proof thereof and yet I'm left with not knowing what is happening or where to from here. I really don't feel that it's fair to the consumer to have to put up with such pathetic service, especially for such a small matter as to reactivate an account/membership. If I had owned them money then their lack of response would maybe be understandable but how ironic it is when you need to get them to do something for the consumer, then it's always, "we looking into the matter",... Just resolve it!!! Anyway I'm fed up with their service and just wanted people to know that.