Extremely poor service

On Saturday 29/01/2022 I placed an order with Herbalife. The money was taken out of my account but I did not receive confirmation of my order. I phoned them yesterday and was told to send the proof of payment as there was a technical error. Confirmation e-mail received with query id: ZA***. This morning I phoned again to find out what is happening and the time line. Unfortunately I did nou write down the agent's name. She asked security questions which I understand but then she asked foe my sponsors name, I gave the name of my Qualified supervisor. This call centre agent the reprimanded as if I was a child. She told me I am still going to wait another 24-48 hours for a respons and another week for delivery. Extremely poor service