PM
Pitsi M

1 reviews | Active since Oct 2018

07 Feb 2020, 09:16

EXTREMELY FRUSTRATED!!

Order no: 6P***2 Pitsi Edith Mnguni I have a HUGE PROBLEM!! Every time I placed an order to be delivered to my work address i do not received until I call Herbalife and they tell me to call Dawnwing and be made a fool by both. I am always being disrespected by Herbalife agents. The level of disrespect I got from Nombuso today who **** and said she is Kgomotso when I asked for her name was way too paining. She does not listen and talks when I am busy talking and yells llike I am her age mate. I am very disappointed and I am extremely tired of being disrespected for the staff I pay for and the delivery services I also pay for. I need everything to be sorted out and my order delivered today and further make sure I do not experience such nonsense. I am always told they will escalate and fix the matter with my postal code which I ghost is always changing. WHAT MANNER OF DISRESPECT IS THIS?? Finally Nombuso cut me off after making me hold for 16 minutes. Then called again and spoke to Botshelo who confirmed that my postal code for delivery is 1666 but the one sent to Dawnwing by Herbalife is 1632 and she doesnt know who captures the 1632 so probably there is a ghost at Herbalife who knows too much with postal codes and assumes Phumulani Mall is in Tembisa. I PROMISED IF THIS IS NOT SORTED OUT TODAY, YOUR CEO WILL DEFINITELY KNOW.

0
Replies (2)
Herbalife South Africa
Herbalife South Africa's reply07 Feb 2020, 10:58
Official
Good Morning Pitsi,

Thank you for bringing this under our attention.

We wish to apologise for the inconvenience this incident has caused you.

The complaint has been escalated for further investigation.

We trust that you remain a valued customer of Herbalife Nutrition.

Kind Regards,

Herbalife Nutrition Customer Service

Herbalife South Africa
Herbalife South Africa's reply10 Feb 2020, 16:02
Official
Good Afternoon Pitsi,

We regret to hear about your unpleasant experience.
 
Our member service representative has tried to reach but have not being successful. We have sent you an email to resolve this challenge.

Kind Regards,

Herbalife Nutrition Customer Service