EMPTY PROMISES

i called in yesterday to make an order and was advised that there was a certain amount i needed to pay activate my acc again which had no problem with. the advisor i spoke to i asked her that she must take my order and give me a ref number so i could pay everything all at once. i then called again and spoke to a gentleman who i gave my banking details to take off the debit and i got a notification that it successfully went off. i then asked when will i get my delivery he then said to me that its a pick up, i never said it should be a pick up, i asked for a delivery. i asked him to send me an email as im unable to call back as i also work in a call center as i asked him to fix this. now my client must wait for what......??????? I AM NOT HAPPY WITH THIS AT ALL