AN
Anita N
1 reviews | Active since Oct 2020
28 Oct 2020, 10:07
Double deduction and I must wait 14 to 21 working days
Imagine this I place on order with Herbalife on Friday morning and two payments gots of my bank account. Immediately I queried this. I was took that they a system glitch on this day. No notification about this via email as they always notify us about. Monday I called to follow up on my order and refund. Only then was my order processed and advised I would receive my refund with in 48hrs. I got notification that my order is out on delivery but still nothing on refund. I now call in to follow up an get told I will receive my refund with in 14 to 21 workings days. Herbalife was quick to take monies off my account twice but I must wait 14 to 21 working days. Can Herbalife sort this out
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Replies (2)
Herbalife South Africa's replyOfficial
28 Oct 2020, 16:42Dear Anita,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply28 Oct 2020, 16:42
Official
Dear Anita,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
AN
Anita N's updateReviewer Update
31 Oct 2020, 06:33It is a week later with numerous calls following up on my refund. Each interaction with different stories and a email confirmation that it be in my account the following day. Still nothing.
Yesterday I called in twice and each assured me that the reversal / refund was done on Wednesday and in 48 hours it would be in my account.
I even contacted my bank to double check for the reversal as I couldn't allocate it.
I haven't been able to see you certain experiences as well as not fulfilling a birthday promise to my son who turned 16 on Thursday.
I am truly disgruntled the lack of service delivery and broken promises.
Yesterday I called in twice and each assured me that the reversal / refund was done on Wednesday and in 48 hours it would be in my account.
I even contacted my bank to double check for the reversal as I couldn't allocate it.
I haven't been able to see you certain experiences as well as not fulfilling a birthday promise to my son who turned 16 on Thursday.
I am truly disgruntled the lack of service delivery and broken promises.
AN
Anita N's update31 Oct 2020, 06:33
Reviewer Update
It is a week later with numerous calls following up on my refund. Each interaction with different stories and a email confirmation that it be in my account the following day. Still nothing.
Yesterday I called in twice and each assured me that the reversal / refund was done on Wednesday and in 48 hours it would be in my account.
I even contacted my bank to double check for the reversal as I couldn't allocate it.
I haven't been able to see you certain experiences as well as not fulfilling a birthday promise to my son who turned 16 on Thursday.
I am truly disgruntled the lack of service delivery and broken promises.
Yesterday I called in twice and each assured me that the reversal / refund was done on Wednesday and in 48 hours it would be in my account.
I even contacted my bank to double check for the reversal as I couldn't allocate it.
I haven't been able to see you certain experiences as well as not fulfilling a birthday promise to my son who turned 16 on Thursday.
I am truly disgruntled the lack of service delivery and broken promises.