BM
Boitumelo M
1 reviews | Active since Aug 2016
13 Jul 2020, 16:31
Disappointed in the Customer Service
I placed my order in bloemfontein on Monday, it was a pick up order. When I arrived at the warehouse the was a very long queue and I was told that the order was not showing. I decided to wait a day or so before going to the warehouse again. When I arrived at the warehouse all the way from a different far away town. I was told that the warehouse was now closed due to the increasing numbers of COVID-19. I was told that I would receive a call and the order would in turn be delivered. It's been a couple of days now and I havent received that call. I've been trying to get in contact with herbalife but these efforts have been fruitless. I am amazed at how poorly this situation is being handled by such a big company.
Helpful (0)
Replies (4)0
Replies (4)
Herbalife South Africa's replyOfficial
13 Jul 2020, 16:50Dear Boitumelo,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply13 Jul 2020, 16:50
Official
Dear Boitumelo,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
BM
Boitumelo M's updateReviewer Update
13 Jul 2020, 18:43I already have tried communicating on the company's platforms.
BM
Boitumelo M's update13 Jul 2020, 18:43
Reviewer Update
I already have tried communicating on the company's platforms.
BM
Boitumelo M's updateReviewer Update
15 Jul 2020, 20:26Can I get a time-frame for how long I'll have to wait? Most companies have people working from home. Does this mean I'll have to wait for Herbalife to reopen? I'd appreciate the same consideration from the company's side as well....these are hard times and we're all struggling but ensuring swift communication is key.
BM
Boitumelo M's update15 Jul 2020, 20:26
Reviewer Update
Can I get a time-frame for how long I'll have to wait? Most companies have people working from home. Does this mean I'll have to wait for Herbalife to reopen? I'd appreciate the same consideration from the company's side as well....these are hard times and we're all struggling but ensuring swift communication is key.
Herbalife South Africa's replyOfficial
17 Jul 2020, 17:53Dear Boitumelo,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
We unfortunately cannot commit to a definite time frame.
We trust that you remain a valued Member of Herbalife Nutrition.
We unfortunately cannot commit to a definite time frame.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply17 Jul 2020, 17:53
Official
Dear Boitumelo,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
We unfortunately cannot commit to a definite time frame.
We trust that you remain a valued Member of Herbalife Nutrition.
We unfortunately cannot commit to a definite time frame.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service