CB
Cianca B

1 reviews | Active since Dec 2011

12 Dec 2016, 16:26

Disappointed / Bad experience

<p>I bought a herbalife shake and hated it , I called in and spoke to someone who said it will not be a problem to swap it out . After driving 30 mins to get the shake I deal with a VERY VERY RUDE man refusing to help . </p> <p>I then contacted my rep who agreed to swapping it out for me as this is what I was promised . </p> <p>My rep then agreed to meeting me in town as I have already driven and wasted my petrol. </p> <p>I then get a text you must go fetch it . I want my money back and do not want anything to do with Herbalife as this is the third time Im trying it and the service ABSOLUTELY STINKS . I lodged a complaint on the website and no response . I will be taking my business else where !!!!!!!</p>

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Replies (2)
Herbalife South Africa
Herbalife South Africa's reply13 Dec 2016, 10:32
Official

Dear Cianca,

Thank you for bringing this under our attention. We wish to apologise for the inconvenience this incident has caused you.

Feedback will be given to you shortly.

Kind Regards,

Herbalife Customer Service

Herbalife South Africa
Herbalife South Africa's reply13 Dec 2016, 17:07
Official

Dear Cianca,

We regret to hear about your unpleasant experience.
The complaint has been escalated to our Member Compliance Team for further investigation and we will be in contact with you shortly.

Kind Regards,

Herbalife Customer Service