PP
Pontso P
1 reviews | Active since Jul 2020
07 Jul 2020, 13:20
Disappointed
Still awaiting for my order made on the 30th of April, order fully paid. No response from online support, call center is down until further notice. I tracked my order with Dawn Wing whom confirmed the order was damaged when arrived and they returned on the 27th of May. Since then i logged 4 complaints on Herbalife portal but till today I never received any help. The status of my tickets still says "new"
Helpful (0)
Replies (3)0
Replies (3)
Herbalife South Africa's replyOfficial
07 Jul 2020, 16:32Dear Pontso,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply07 Jul 2020, 16:32
Official
Dear Pontso,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
PP
Pontso P's updateReviewer Update
08 Jul 2020, 15:15Hi,
When you say my complaint has been escalated, to whom exactly are you referring to? and why aren't you resolving it as you were able to comment on this review?? I logged 5 complaints but nobody rep****, I phoned a 1000 times to no availability. Again this morning I left 5 emails but still no response.
Please please take us serious for once!
When you say my complaint has been escalated, to whom exactly are you referring to? and why aren't you resolving it as you were able to comment on this review?? I logged 5 complaints but nobody rep****, I phoned a 1000 times to no availability. Again this morning I left 5 emails but still no response.
Please please take us serious for once!
PP
Pontso P's update08 Jul 2020, 15:15
Reviewer Update
Hi,
When you say my complaint has been escalated, to whom exactly are you referring to? and why aren't you resolving it as you were able to comment on this review?? I logged 5 complaints but nobody rep****, I phoned a 1000 times to no availability. Again this morning I left 5 emails but still no response.
Please please take us serious for once!
When you say my complaint has been escalated, to whom exactly are you referring to? and why aren't you resolving it as you were able to comment on this review?? I logged 5 complaints but nobody rep****, I phoned a 1000 times to no availability. Again this morning I left 5 emails but still no response.
Please please take us serious for once!
Herbalife South Africa's replyOfficial
08 Jul 2020, 16:46Dear Pontso,
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply08 Jul 2020, 16:46
Official
Dear Pontso,
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service