NS
Nomsa S
1 reviews | Active since Dec 2018
29 May 2020, 10:32
Delivery Disaater
I'm so disappointed in the service. I ordered my products on the 18th of May 2020 and still haven't received them. Two weeks still waiting with no feedback, I called dawn wing kept on hold for 15mins. Where is my order. I received an email on the 21st stating that my package is sent for shipment still haven't heard anything and today 29/05/2020.
Helpful (0)
Replies (3)0
Replies (3)
Herbalife South Africa's replyOfficial
29 May 2020, 10:42Good day Nomsa,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply29 May 2020, 10:42
Official
Good day Nomsa,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
NS
Nomsa S's updateReviewer Update
01 Jun 2020, 08:18Hi thank you for getting back to me on Friday. Kindly note that dawn wing did not deliver my package on Friday.
Can someone please contact me as I have a problem with my sponsor as well. She did some ********** activity by signing up my new under her name next thing she says it was a mistake and request I log a ticket for my member to be re-registered under her profile. How can that member be de-registered and be registered under the rightful owner that's me. My sponsor is Lesedi Malatji. My experience has been so overwhelming and don't even know I made the right decision to join the team.
Can someone please contact me as I have a problem with my sponsor as well. She did some ********** activity by signing up my new under her name next thing she says it was a mistake and request I log a ticket for my member to be re-registered under her profile. How can that member be de-registered and be registered under the rightful owner that's me. My sponsor is Lesedi Malatji. My experience has been so overwhelming and don't even know I made the right decision to join the team.
NS
Nomsa S's update01 Jun 2020, 08:18
Reviewer Update
Hi thank you for getting back to me on Friday. Kindly note that dawn wing did not deliver my package on Friday.
Can someone please contact me as I have a problem with my sponsor as well. She did some ********** activity by signing up my new under her name next thing she says it was a mistake and request I log a ticket for my member to be re-registered under her profile. How can that member be de-registered and be registered under the rightful owner that's me. My sponsor is Lesedi Malatji. My experience has been so overwhelming and don't even know I made the right decision to join the team.
Can someone please contact me as I have a problem with my sponsor as well. She did some ********** activity by signing up my new under her name next thing she says it was a mistake and request I log a ticket for my member to be re-registered under her profile. How can that member be de-registered and be registered under the rightful owner that's me. My sponsor is Lesedi Malatji. My experience has been so overwhelming and don't even know I made the right decision to join the team.
Herbalife South Africa's replyOfficial
01 Jun 2020, 16:53Good day Nomsa,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted soon.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted soon.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply01 Jun 2020, 16:53
Official
Good day Nomsa,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted soon.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted soon.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service