BV
Bandile V
1 reviews | Active since May 2017
15 Apr 2020, 07:57
Delaying of Refund from finance Team
I canceled my order due to non delivery by Herbalife service provider Dawning and I requested for a refund on 03 April 2020. I have followed with the contact center and sent my proof and payment and up until now there has been no refund. And each time I call or log a query and complaint online I am told that it has been escalated to finance but I can't be informed when the payment will be done. It's been 13 days and no refund from finance. And I call them and I will wait on the que and when it my turn. I will be told that sorry we are experiencing system problems after waiting for +/- 1 hour. I'm so not happy about this. I really don't know where to go now.
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Replies (2)
Herbalife South Africa's replyOfficial
16 Apr 2020, 09:42Good day Bandile,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply16 Apr 2020, 09:42
Official
Good day Bandile,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's replyOfficial
16 Apr 2020, 15:36Dear Bandile,
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply16 Apr 2020, 15:36
Official
Dear Bandile,
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service