pD
pumza D
1 reviews | Active since Sept 2014
29 Apr 2020, 13:05
Delayed Refund from Herbalife/ Disgusting service
I am appalled and disgusted by the service I have received from Hebalife. I canceled an order due to non delivery on the 13th of March 2020 and 47 days later I have still not received my refund of R2628,82. I have called, lodged complaints, sent proof of payment and all I am getting is empty promises from herbalife. I've been promised several times that payment has been processed and will reflect after 7 days, it's been multiple 7 days and still no refund. Every time you call the call center you hold forever only for your call to be dropped and told that there is a service error. The reference for the refund is ZA ***. I want my money bac****
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Replies (6)0
Replies (6)
Herbalife South Africa's replyOfficial
29 Apr 2020, 13:27Good day Pumza,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply29 Apr 2020, 13:27
Official
Good day Pumza,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's replyOfficial
29 Apr 2020, 15:49Dear Pumza,
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply29 Apr 2020, 15:49
Official
Dear Pumza,
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
pD
pumza D's updateReviewer Update
29 Apr 2020, 22:04As I have said in my original post, I have lodged complaints and dissatisfaction and it was via MyHerbalife .com on several occasions, with my membership included, and I have receive no satisfaction. You take days to respond to queries, and when you do respond the response is "the matter has been dealt with" when it has not. No actions have been taken to resolve the matter even after following the correct processes. I want my money, you are playing with peoples livelihoods and you don't even care.
pD
pumza D's update29 Apr 2020, 22:04
Reviewer Update
As I have said in my original post, I have lodged complaints and dissatisfaction and it was via MyHerbalife .com on several occasions, with my membership included, and I have receive no satisfaction. You take days to respond to queries, and when you do respond the response is "the matter has been dealt with" when it has not. No actions have been taken to resolve the matter even after following the correct processes. I want my money, you are playing with peoples livelihoods and you don't even care.
pD
pumza D's updateReviewer Update
07 May 2020, 14:44Up to date I still have not received any response from Herbalife and I have not received my money back. I have tried calling again on numerous occasions and logged a complain again via MyHerbalife.com still nothing. This clearly shows that Herbalife has no interest of paying me back my money as it's been almost 2 months.
pD
pumza D's update07 May 2020, 14:44
Reviewer Update
Up to date I still have not received any response from Herbalife and I have not received my money back. I have tried calling again on numerous occasions and logged a complain again via MyHerbalife.com still nothing. This clearly shows that Herbalife has no interest of paying me back my money as it's been almost 2 months.
Herbalife South Africa's replyOfficial
13 May 2020, 15:19Hi Pumza,
Kindly note that we are facing new and unexpected challenges during these unprecedented times, however we strive to do our very best.
We trust that you remain a valued Independent Member of Herbalife Nutrition.
Kindly note that we are facing new and unexpected challenges during these unprecedented times, however we strive to do our very best.
We trust that you remain a valued Independent Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply13 May 2020, 15:19
Official
Hi Pumza,
Kindly note that we are facing new and unexpected challenges during these unprecedented times, however we strive to do our very best.
We trust that you remain a valued Independent Member of Herbalife Nutrition.
Kindly note that we are facing new and unexpected challenges during these unprecedented times, however we strive to do our very best.
We trust that you remain a valued Independent Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
pD
pumza D's updateReviewer Update
13 May 2020, 16:122 months later and still no refund of my R2628,82 .
pD
pumza D's update13 May 2020, 16:12
Reviewer Update
2 months later and still no refund of my R2628,82 .