TN
Tebogo N
1 reviews | Active since May 2020
14 May 2020, 01:09
DELAY OF DELIVERY!!
I ordered a package on the 5th of May.. Even today I've been waiting for it, according to my understanding you guys deliver within 2-3 working days... So i am confused why is it Taking more than 3days ..
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Replies (4)0
Replies (4)
Herbalife South Africa's replyOfficial
14 May 2020, 11:15Good day Tebogo,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply14 May 2020, 11:15
Official
Good day Tebogo,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's replyOfficial
14 May 2020, 17:10Dear Tebogo,
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply14 May 2020, 17:10
Official
Dear Tebogo,
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
TN
Tebogo N's updateReviewer Update
14 May 2020, 17:57Afternoon, Today i received a message saying my parcel from HERBALIFE INTERNATIONAL SA is out for delivery today with THABANG MAUTJANE from Dawn Wing with registration HD83SKGP... Even now i am still waiting for it .. Delay of delivery again and no one is communicating with me.. I believe i should come personally to fetch my parcel
TN
Tebogo N's update14 May 2020, 17:57
Reviewer Update
Afternoon, Today i received a message saying my parcel from HERBALIFE INTERNATIONAL SA is out for delivery today with THABANG MAUTJANE from Dawn Wing with registration HD83SKGP... Even now i am still waiting for it .. Delay of delivery again and no one is communicating with me.. I believe i should come personally to fetch my parcel
Herbalife South Africa's replyOfficial
18 May 2020, 22:45Hi Tebogo,
Kindly note we continue to strive to provide exceptional customer service during these challenging times.
Your challenge has been escalated for further investigation and you will receive a call to rectify this.
We trust that you remain a valued customer of Herbalife Nutrition.
Kindly note we continue to strive to provide exceptional customer service during these challenging times.
Your challenge has been escalated for further investigation and you will receive a call to rectify this.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply18 May 2020, 22:45
Official
Hi Tebogo,
Kindly note we continue to strive to provide exceptional customer service during these challenging times.
Your challenge has been escalated for further investigation and you will receive a call to rectify this.
We trust that you remain a valued customer of Herbalife Nutrition.
Kindly note we continue to strive to provide exceptional customer service during these challenging times.
Your challenge has been escalated for further investigation and you will receive a call to rectify this.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service